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FAQs


At What Time can we Check-In and Out?
Check-In: 13:00 and Check-Out: 12:00 noon. Cancellation is possible until 06:00 pm day of arrival.

Are There Non-Smoking Rooms Available?
Yes, upon request. The Hotel has set aside a number of rooms for non-smokers in all kind of rooms (Standard or Deluxe). All public areas (restaurants, bar and lobby) are non-smoking.

Are There International TV Channels?
Yes, each room has a flat screen TV with 40 international channels, pay-TV and music.

Is it Possible to Connect to Internet in My Room?
Yes, we offer free WIFI access in all rooms

Do you have a Shuttle Service to and from the Airport?
We offer a complimentary deluxe shuttle from the airport and the railway station. This service is on request. Please forward your booking in advance to the reservation or the Concierge.

Which Languages are Spoken at the Reception?
English, French, German, some Spanish and Italian.

Are There Sports Facilities in and Near the Hotel?
You have a free access to our Health Club located on Level -1 and open daily from 6:00 am to 9:00 pm (9:00 am to 9:00 pm on Sat-Sun). You can enjoy our heated swimming-pool, our fitness room, sauna and Turkish bath. Have a look at our massage and treatment menu designed for men and women. Nearby: Golf, tennis, squash, horse-riding, bicycle ...

Do i Need to Bring an Electric Socket Convertor?
We can provide you with the relevant converters for any electrical items you may have. Remember also that we have hairdryers and trouser press in our rooms so you do not need to bring these. Irons are also available on request.

Can i Bring My Pet with Me?
Pets are welcome in our guest bedrooms and a pet menu is available on room-service, this can be arranged when making your reservation. Please ensure to give prior notification. A supplement of 20 EUR is required per night.

What is The Time Difference in Luxembourg?
Luxembourg is at GMT +1 hour, which makes it in the same time zone as most of Central Europe. This also means it is six hours ahead of New York, and just one hour before Cairo and Athens.

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