Royal SPA faq
To help you feel more at ease and avoid any worry about your spa experience, we have answered the most frequently asked questions relating to the Royal Spa Beirut etiquette
- WHAT IS THE CANCELLATION POLICY ?
Should you need to cancel your appointment, we request a 24 – hour notice to allow us to reschedule your therapist. Spa packages involve various therapists and require a 48 – hour notice for a date change or cancellation.
- CAN I REQUEST A MALE OR FEMALE THERAPIST?
Certainly. If you have a preference, please mention it when booking your appointment
- WHAT IF I AM RUNNING LATE ?
Please advise us as soon as you know that you will be delayed. We will try to postpone your appointment within the same day to accommodate you. If we are unable to reschedule your treatment, your therapist will provide the remaining portion of your service upon your arrival. In being punctual, you will not lose precious moments of your treatment.
- WHAT IF I HAVE HEALTH CONCERN ?
Any concerns relating to pregnancy, impaired mobility, allergies, recent surgeries or medical conditions, should be first discussed with your physician. Please discuss any concerns you may have with one of our trained receptionists prior to your visit.
- HOW EARLY SHOULD I ARRIVED ?
We recommend that you arrive at least 15 minutes prior to your appointment. A leisurely 30 minutes will give you more time to settle in, change and get into a spa frame of mind. To ensure our clients receive prompt care without delays, treatments begin and end on schedule
- WHAT IF I DO NOT FEEL COMFORTABLE ?
If, at any time you are not physically at ease with the temperature, pressure or technique being used, please advise your therapist promptly. Your absolute comfort is our primary concern, your therapist will not be offended and will only appreciate the ability to serve you better.
- CAN I USE MY CELLULAR PHONE IN THE SPA ?
We welcome the use your cellular phones with ringers turned off.
- HOW DO I BOOK AN APPOINTMENT ?
Our agent will gladly help you plan your spa experience:
> You may come in to the Royal SPA located at Le Royal Hotel Beirut
> call us + 961 (4) 555 444
> email us email@example.com-
→ As we recommend scheduling your appointment in advance, some services are often in high demand
Le Royal Hotel - Beirut